Privacy Policy

Introduction

PHRH ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

Please read this privacy policy carefully. By using the Platform, you consent to the practices described herein.

Information We Collect

We collect information you provide directly to us:

• Account Information: Name, email address, phone number, username, and password
• Identity Information: Country of residence and verification documents when required
• Transaction Information: Contribution amounts, payment details, and transaction history
• Communication Data: Messages, support requests, and feedback you send us

We automatically collect:

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent, actions taken on the Platform
• Cookies: Small data files stored on your device (see our Cookie Policy)

How We Use Your Information

We use collected information to:

• Create and manage your account
• Process transactions and match participants
• Send transaction confirmations and notifications
• Provide customer support and respond to inquiries
• Improve our Platform and develop new features
• Detect and prevent fraud or security issues
• Comply with legal obligations
• Send promotional communications (with your consent)

Information Sharing

We may share your information with:

• Other Members: Limited information necessary to complete peer-to-peer transactions
• Service Providers: Third parties who assist in operating our Platform
• Payment Processors: To facilitate Mobile Money and bank transactions
• Legal Authorities: When required by law or to protect our rights

We do not sell your personal information to third parties.

Data Security

We implement security measures to protect your information:

• Encryption of sensitive data in transit and at rest
• Secure password hashing
• Regular security audits and monitoring
• Access controls limiting employee access to data
• Secure data centers with physical security

While we strive to protect your information, no method of transmission over the Internet is 100% secure.

Data Retention

We retain your information for as long as:

• Your account is active
• Necessary to provide our services
• Required to comply with legal obligations
• Needed to resolve disputes or enforce agreements

You may request deletion of your data, subject to legal retention requirements.

Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update inaccurate or incomplete information
• Deletion: Request removal of your data (where applicable)
• Portability: Receive your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Restrict Processing: Limit how we use your data

To exercise these rights, contact us at support@phrh.com.

Children's Privacy

Our Platform is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.

International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use after changes constitutes acceptance.

Contact Us

If you have questions about this Privacy Policy, please contact us:

• Email: support@phrh.com
• WhatsApp: +256 700 000 000